26 English Female looking for work - Hardworking and physically fit

Resume – Victoria – Wangaratta

  • State:
  • Victoria
  • City
  • Wangaratta
  • Jodie Carnall
  • Phone:
  • 0357212605
  • Email:
  • jodiecarnall@hotmail.co.uk

26 English Female looking for work - Hardworking and physically fit

A motivated, reliable and hard working individual who loves nothing more than achieving goals in the workplace. Confident when handling enquiries, complaints and communications. A team player, who is able to work to timely demands and effectively manage multiple workloads. Efficient and able to work using own initiative. References available upon request EDUCATION/QUALIFICATION/ TRAINING English Language, Performing Arts, Computer Technology, Textiles - GCSE B Physical Education, English Literature, Maths - GCSE C Contemporary Dance Technique - BTEC DIPLOMA EMPLOYMENT HISTORY THE VINE HOTEL WANGARATTA VICTORIA 3678 [2019] Waitress, bartender, kitchen assistant and cleaner in a busy family owned restaurant ALDI WAREHOUSE NIGHT PICKER [2018] Lollop Driver Ensured that all freezer stock was picked and transported to stores by end of shift. Met business deadlines daily whilst working in a high-pressure environment. CARE WORKER [2018] Responsible for the health and safety and personal hygeine of residents with dementia TUI OVERSEAS HOLIDAY REP [2017] I was trusted by Thomson Travel Company to represent the UK and provide exceptional face to face customer service to guests, providing them with a holiday of a lifetime, and resolving any complaints or situations that may arise. My biggest achievement whilst working for TUI, was experiencing a life threatening earthquake in Greece, working 24/7 to ensure my guest's safety was my priority, reassuring those that were unsettled, and arranging for their safe return to the UK. My manager received excellent feedback from my guests upon their return home. Main Duties: I was the face of TUI UK in four mainline hotels and answered guests queries daily I delivered welcome meetings and advised guests what excursions TUI had to offer I kept guests up to date with promotional offers that TUI had to offer during their stay and promoted these offers daily I was responsible for large amounts of money which I cashed in weekly and always ensured that this was accurate with no mistakes I resolved complaints independently using my own initiative and complaint resolving skills I was trusted with a company car and independently drove through the island of KOS Time keeping was essential and i was always on time for my guests and hotels I trained a new starter and introduced them to my hoteliers and ensured a smooth handover FEVER NIGHTCLUB [2016] I worked as a bartender and floor VIP hostess at the busiest nightclub in town NATIONAL GRID GAS EMERGENCY SERVICE [2011 - 2016] I worked in the Customer Centre, answering hundreds of gas emergency calls daily. I would reassure customers and provide critical safety advice to the public who were in vulnerable and life threatening situations. I remained professional with a confident, calm and friendly telephone manner at all times. I was then promoted to the Enquiries team, where i enjoyed investigating using a number of systems to find resolutions. I was then promoted to Complaints which was a highly rewarding role, as i was passionate about turning customer's negative experiences into a positive, and went above and beyond for each customer. I was then promoted to Supervisor of the Customer Centre, where i was responsible for monitoring Standards of Service, and managing the staff in the Customer Centre. BADGERS MOUNT HOTEL AND RESTAURANT [2010 - 2015] I enjoyed being delegated many responsibilities at Badgers Mount as i worked there for many years and was trusted with different job roles. If a certain department was understaffed, i could switch job roles quickly and efficiently to meet business needs. This included reception duties, waitressing, kitchen assistant, and bartender. EXTRA WORK Teaching assistant at a Primary School. I enjoy raising money for Charity and each year organise Charity Calendars in aid of The Brain Tumour Charity I enjoy being a Brand Ambassador and promoting businesses and this can range from anything to working at events handing out leaflets, to modelling. TV WORK Take Me Out 2016 and Take Me Out Celebrity Special New Years Eve 2017 Coach Trip 2018 EXTRA in TV show The Only Way is Essex Sporty Spice in Spice Girls Tribute Band SKILLS Excellent Customer Service Fast learning Ability to communicate effectively with a wide range of customers Leadership Skills ICT; Microsoft Word, Power point, Creating a web page A clear and confident telephone manner

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