Reliable, hard working and honest individual

Resume – Tasmania – Devonport

  • State:
  • Tasmania
  • City
  • Devonport
  • Donna Barriball
  • Phone:
  • 0413532523
  • Email:
  • d.barriball@outlook.com

Reliable, hard working and honest individual

OBJECTIVES To obtain a position that I can utitlise my key strengths:  People person with excellent customer service skills at all levels  Excellent organisational and time management skills  Problem solving  Able to remain calm and focused in all situations  Able to work independently, unsupervised as well as being an active member of a team  Strong WHS knowledge  Ability to pick up new skills easily EMPLOYMENT Healthcare Australia Therapy Coordinator 5 May 2019-present Key Responsibilities  Effective deployment of therapy staff (Physio’s and Occupational Therapists) on the rostering system (Deputy) including long-term planning to ensure contract obligations of over 30 Aged Care facilities in Queensland  Liaising, building and maintaining positive relationships with therapists in the provision of allied health services.  Regular contact with State Operations Manager, State Regional Managers and Senior Therapists to assist with problem-solving and support effective deployment of therapy staff.  Sourcing and engaging locum staff as required ensuring all compliance documents are valid and up to date  Meetings with the State based Operations Manager, Regional Manager and HCA Allied Recruiter to manage recruitment needs and the pipeline.  Escalation of complaints, compliments, queries or workplace incidents or injuries which you become aware of to your Operations Manager and the relevant Regional Manager as soon as possible.  Support the therapist at Wellness Centre’s linked to Aged Care facilities to ensure that all accounting processing are in order and be the go-to person for any account enquires using Power Diary City of Marion – 8/10/19 – 31/3/19 (6-month Contract) Administration Support Officer – Marion Outdoor Pool October 2018 – 31/3/19 Key Responsibilities  Delivering high quality first point of call customer service within all required reception and kiosk tasks  Maintaining, collating and appropriately implementing customer records management for effective pool bookings and pool usage  Undertaking administration tasks  Contributing to a positive team culture  Maintaining pool product sales through monitoring stock levels and ensuring products are displayed and presented positively within the reception area.  Work Health, Safety and Welfare Adelaide City Council - 8/12/86 to August 2018 Customer Service Supervisor – Adelaide Aquatic Centre October 2010 – August 2018 Key Responsibilities  Ensure high level of customer service maintained at all times  Rostering of staff and ensuring labor budget maintained at all times  Resolution of customer feedback and complaints  Operating Procedures – maintain, train staff in and ensure compliance of policies and procedures  Audits to ensure accuracy of database, processes and integrity of staff  Recruitment and training for new staff  Back up to staff as required (phone and face-to-face) Other roles held within ACC  People & Culture Project Officer 2009 - 2010  Project Officer – Culture 2006 - 2009  HR Officer / Training Coordinator 2003 - 2006  Administrative Officer – Environmental Health 1994 - 1997  Senior Word Processing Operator 1992 - 1994  User Support Officer 1990 - 1992  Word Processing Operator 1986 - 1990 Other Employment  Somerton Surf Life Saving Club – Bar Staff and RP 2016 - 2019  Irvin & Stern Furniture Store, NZ (Office Clerk) 1985 - 1986  Farmers Trading Company, NZ (Officer Clerk / Sales Auditor) 1984 - 1985  Venlux Industries, NZ (Officer Clerk / Showroom Salesperson) 1983 - 1984 SYSTEMS USED  Microsoft Products – Word, Excel, Powerpoint, Publisher  CHRIS21 – Complete Human Resource Information System  Centaman – Database and Point of Sales  Deputy – Rostering System  Power Diary – Appointment and Accounting System ACCREDIATIONS 2019 – National Police Clearance (Vulnerable Groups) – Expiry 02/05/2022 2019 – Entitlement to Work Check (Unlimited) – Issued 06/05/2019 2018 – DCSI Clearance – Child-Related Employment Screening – Expiry 20/9/2021 2016 - Mandatory Notification – Expiry 2021 – City of Marion 2017 – Responsible Person Badge 2016 – Bronze Medallion – Somerton Surf Life Saving Club 2015 – Occupational Health Safety and Welfare – Level 3 2014 – Occupational Health Safety and Welfare - Level 2 2013 – Health and Safety Representative Bridging Course – ASC Training & Development 2005 – Review & Reward Staff Performance (BSB01) – Australian Institute of Management 1998 - Certificate IV in Workplace Training (Category 2) – TAFE SA 1998 – Managing Operations – Customer Service (NGMS 102) – TAFE SA 1990 - Occupational Health Safety and Welfare – Stage 2 1988 – Occupational Health Safety and Welfare – Stage 1 COURSES UNDERTAKEN 2021 – Dementia Awareness (in progress) 2018 – Emergency Evacuation Procedures and Practical Use of Portable Fire Extinguishers - Bob May Workplace Emergency Training 2018 - Intro to Barista Course 2016 – Dealing with Challenging Client Behavior 2016 – Building and Effective Team 2016 – Leadership Development 2016 – Mental Health Awareness Update 2015 – Return to Work Training for Leaders 2015 – Mental Health Awareness 2014 - Practical Disability Awareness – Enable Development 2014 – Leading and Managing People 2013 – Building Effective Workplace Relationships 2013 – Handling Unreasonable Complaints 2013 – Bulling and Harassment for Managers 2013 – Health and Safety Bridging 2006 – Contact Officer Training OTHER ACTIVITIES - INTERNAL Floor Warden Health and Safety Representative – 1987 – 2018 EXTERNAL ACTIVITIES / INVOLVMENTS  Voluntary Work – Somerton Surf Life Saving Club o Waitress and Cashier – Bistro o Media – Photographer for Carnivals and Events o Member of Somer (Special Education and Learning Squad) Seals – Program to allow those with disability to experience surf life saving activities o Patrol Member  Committee Members, Vice Present and President – Henley and Grange Swimming Club  Diving South Australia – Secretary / Board Meeting / Recording Secretary and Judge  Para Hills Gymnastic Club - Management Committee Member  New Zealand Red Cross – Emergency Disaster Relief Team (NZ)  Team Leader – Palmerston North Civil Defense Rescue Team (NZ) HOBBIES AND INTERESTS  Surf Life Saving  Golf  Kayaking/paddle boarding  Cycling  Hiking  Anything to do with outdoors REFEREES Available upon request

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